✦ Legal

Refund Policy

Updated: {{policyUpdatedDisplayEn}} · Applies to every transaction at https://sonvudev.com

We want you to buy with confidence. This policy sets out exactly when you get a refund, when you do not, and how each case is handled. These terms form part of the Terms of Use.

1. When you get a refund

We refund in full in the following cases, even if you have already started using the software:

• The software does not run on the system requirements listed for the product, and we cannot fix it within 7 days.
• The product you receive is not what is described on the product page, and cannot be accepted.
• You are charged twice for the same order, or the amount taken does not match the listed price.
• You have paid but never received your lookup code and we cannot issue one again within 7 days.
• The payment was refunded automatically, or you were charged by mistake because of a fault on our side.

2. How long you have to ask

You can request a refund within 14 days of payment by emailing hello@sonvudev.com. After that, cases under section 1 and 2 will still be considered if the issue was discovered late due to circumstances beyond your control, but the refund will be by mutual agreement.

3. How a refund is processed

Step 1 — Send the request. Email the address above with your order code and a description of the problem. A screenshot of the error helps a great deal if you have one.

Step 2 — We look into it. We reply within 2 business days. If the fault is clear, we build the fixed release and send it to you first; you can take that instead of a refund.

Step 3 — The refund. Once it is approved the money goes back the way you paid, which usually takes 1 to 10 business days depending on the bank or provider.

4. When we do not refund

To be fair to other customers, we do not refund in these cases:

• You have downloaded and used the software in normal working fashion and are asking because you dislike the interface, the colours or have changed your mind.
• You bought the wrong version or the wrong product, or bought in bulk and did not use it all.
• You broke the terms, for example by sharing, reselling or redistributing the software.
• The software does not run because a system requirement you were warned about is missing, or because your antivirus software removed the downloaded file.
• You bought by mistake, bought more than you needed, or changed your mind after downloading more than once.
• The request arrives after 14 days with no valid technical reason behind it.

5. Partial refunds

In special cases, for example when you have downloaded the product but hit a temporary technical fault that made it unusable right away, we may offer a partial refund instead of the full amount. That decision is agreed between the two of us and is never binding on either side.

6. Cancelling an unpaid order

Unpaid orders are automatically cancelled after 24 hours from when they were placed. A cancelled order incurs no fee, so there is nothing to refund. If you have transferred money but the order has not been confirmed, send a screenshot of the receipt — we will reconcile and refund if there was an error.

7. Contact

Send all refund requests to hello@sonvudev.com. Please include the order id so we can look it up quickly. We do not handle complaints via social media, because we cannot verify the identity of the sender on those channels.